Returns & Exchanges
We stand behind the quality of our plant-based formulas with a 100% satisfaction guarantee. If you are not completely happy with your Puracy purchase, you may return it within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
After submitting your request, a prepaid shipping label will be generated and sent to your email address for easy printing.
Package Your Items
Securely pack the products in their original packaging or a sturdy shipping box and attach the prepaid return label to the outside.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing