Frequently Asked Questions
Everything you need to know about our natural home essentials.
Are Puracy products safe for use around pets and children?
Yes, our formulas are plant-derived, non-toxic, and hypoallergenic, making them safe for every member of your household when used as directed.
What is your shipping policy for domestic orders?
We offer free standard shipping on all orders over $35 within the contiguous United States. Orders are typically processed within 1-2 business days.
Do you offer a satisfaction guarantee?
Absolutely. We stand by our products with a 100% Satisfaction Guarantee. If you are not happy with your purchase, contact us within 30 days for a full refund.
Are your bottles and packaging recyclable?
Sustainability is a priority for us. All of our bottles are made from PET(E) plastic and are 100% recyclable. We also offer concentrated refills to reduce plastic waste.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I track the status of my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.